Virtual Office Solutions

Terms & Conditions

Starting My Business (SMB) is a company registered in England with certificate number: 3988259 and a registered office address at 3 The Fountain Centre, Lensbury Avenue, Imperial Wharf, London, SW6 2TW, England and In-a-Minute Companies Limited a company registered in the Republic of Ireland with certificate number:328304 and a registered office address located at Greencom House, Morton's Lane, Wicklow Town, County Wicklow, Republic of Ireland, their officers, employees, agents and consultants and their respective successors in title and assigns.

"The Questionnaire" means the document completed by the instructing/Paying Party and submitted to SMB via it's website or otherwise to place an order for the purchase/arrangement of the appropriate Serviced or Virtual Office Package as outlined in the Serviced & Virtual Office Facilities sub-home page.

"The Instructing/Paying Party" means the party whose details are provided on page 1 of the Questionnaire.

"Portal Partner" : The Starting My Business website is a portal site for virtual and serviced office facilities, company and domain registration and for general business goods and/or services. The policy of Starting My Business is to invite carefully chosen portal partners to offer their goods and/or services to SMB clients normally at preferential rates, terms and conditions. However, where it has been shown that a client has a genuine grievance against a portal partner notification and details of the grievance may be forwarded to SMB's Customer Services Manager who will investigate all founded and reasonable complaints. If SMB adjudges the actions of a portal partner not to be in keeping with the high reputation of the portal site then, but totally at the discretion of SMB, a portal partner may be asked to resign from the site. Be it further noted, that the term "Portal Partner" does not, unless otherwise indicated, mean that SMB has any direct or indirect ownership of the portal partner firm/undertaking.

2. On the submission of the Questionnaire, the Instructing/Paying Party understands that a contractual relationship is being entered into subject to the terms and conditions herein outlined and also to the general terms and conditions of the SMB website and the laws of England & Wales. Accordingly, on the submission of the Questionnaire, SMB will supply the Instructing/Paying Party with the services requested and where ongoing for the first year of operation and from year to year thereafter strictly provided that SMB receives all relevant payment in advance or, for ongoing services, where payment has been authorized by direct debit/credit card payment.

Be it noted, that SMB is not obligated to inform, forward or otherwise a client of any messages (electronic or not), supply any mail or provide any redirection services (telecommunication based or not) unless appropriate payment has been received in full including disbursements, duties and taxes.

3. Where errors in the completion of any part of the Questionnaire completed and submitted via the SMB website, or otherwise, by the Instructing/Paying Party result in the production/delivery of incorrect or incomplete documentation, messages, packages, statements or otherwise SMB may not be held liable for any such error(s) or for any events arising directly or indirectly from such error(s); the correction/amendment of the latter being the sole responsibility of the Instructing/Paying Party.

Where, as a result of such errors, significant changes are required, there may be additional fees where SMB staff are required to make any amendments, supervise the change thereof, alter the SMB database or carry out any other such work.

4. The Instructing/Paying Party guarantees that the information completed on the Questionnaire and submitted to SMB is accurate and correct to the best of his/her knowledge and belief.

5. SMB Business Club : On the purchase of any Virtual or Services Office Address facility from SMB, the Instructing/Paying Party will automatically, unless otherwise instructed, become a member of the exclusive SMB Business Club. Membership allows the Instructing/Paying Party to gain access to the SMB Business Club section of the website by the use of a provided access code where information on his or her activities with SMB may be viewed.

Membership also enables the Instructing/Paying Party to avail of special offers, discounts and other limited edition offers that will be exclusive to SMB Business Club members. It should be noted that at no time will any information contained in the submitted Questionnaire or subsequently provided, including email addresses, be passed to any non-portal partner third party for market research or any other purposes. Further, email co-ordinates provided will only be used by SMB or its portal partners to inform an Instructing/Paying Party of pertinent on-going services and or topics of interest to a person in business.

Where information has been passed to a portal partner SMB always requests that such information is used only for internal purposes. However, SMB is not responsible in any shape or form for the actions of a portal partner.

6. Virtual & Serviced Office Facilities : Upon the submission of a Questionnaire, SMB is authorized by the Instructing/Paying Party to prospectively debit by quarterly standing order appropriate fees as stated in the current Schedule of Fees including VAT (where applicable) plus 1 months deposit. Where a service is ongoing SMB will be entitled to top up the deposit amount as and when such falls below 50% of the original deposit amount; further where there is heavy usage of a service SMB may elect to increase the deposit sum. The minimum contract term, unless otherwise agreed in writing is 6 months.

Remaining deposits will only be reimbursed provided proper notification of determination has been received (see clause 7 below). If payment is made other than by Standing Order then payment must be in advance for a minimum period of 12 months plus the first years deposit (Nonrefundable).

7. Cancellation of any Virtual or Serviced Office facility must be made either in writing, signed by the Instructing/Paying Party and addressed to SMB at 3 The Fountain Centre, Lensbury Avenue, Imperial Wharf, London, SW6 2TW, UK. The minimum period for the provision of any of the aforementioned services shall be 6 months. Clients that do not wish to maintain these services are required to give ninety (90) days notice in writing by registered mail prior to the appropriate renewal date.

Failure to do so will result in the subsequent quarters fees being due in full and debited accordingly. Where proper notice has been given and the client has paid all disbursements, duties and taxes up-to-date then they shall have no further pecuniary liability to SMB save where other liabilities may have arisen due to the Clients actions. Deposits given to SMB are nonrefundable without the receipt of proper notification.

8. Where disbursements arise which leave less than 50% of a deposit available then the full deposit must be reconstituted plus any other such appropriate sum that shall be deemed reasonable by SMB. The amount to be paid will be automatically debited by SMB unless otherwise agreed in writing between the parties.

9. At no time can SMB be held liable for any and or all delays or errors created/caused by telecommunication providers, couriers, postal carriers, system hard or software malfunctions no matter how caused.

10. Physical office and conference room facilities must be fully prepaid before any dates can be guarantee

11. Whilst it is SMB's policy to maintain consistent fees and services, unforeseeable changes in market conditions, legislation, government duties and/or other factors demand that SMB expressly reserves the right to amend its fees and/or services without prior notification.

12. SMB takes no responsibility for loss or damage arising from the use of email/facsimile as a means of communication, including failed or incomplete transmission and or any other communication errors.

13. Method of instructions: (A) SMB will only accept instructions from the person clearly detailed as the Instructing/Paying Party of the Questionnaire. This shall be the address to which all matters of correspondence shall be addressed unless otherwise instructed either in writing, signed by the Instructing/Paying Party and addressed to SMB at 3 The Fountain Centre, Lensbury Avenue, Imperial Wharf, London, SW6 2TW, UK or via the Business Club page of the website using your allocated Business Club Code. Any request to make an amendment to the details provided on the Instructing/Paying Party must be made either in writing, signed by the Instructing/Paying Party and addressed to SMB at 90-100 Sydney Street, London SW3 6NJ, UK or via the Business Club page of the website using your allocated Business Club Code.

14. Confidentiality/Privacy : For security purposes, any and or all information submitted to SMB via it's website will be protected using encryption software and held confidentially at all times. Subject to Paragraph 6 above, at no time will any information contained in the submitted Questionnaire or subsequently, including email addresses, be knowingly passed to any third party for market research, marketing or any other purposes. Information held on SMB files may only be released to third parties in accordance with an order of the Courts of England & Wales, Ireland or Scotland by other similarly legally empowered bodies or where SMB is advised by it's legal advisers that it is required or advisable to make such disclosure.

15. Legal advice:

Whilst SMB endeavours to provide true and correct information on all its services, it is not technical or telecommunication advice. Information contained in this site is for guidance purposes only. Before preceding it may be advisable that independent advice is sought from appropriately qualified persons familiar with each individuals personal circumstances. Further, at no time may SMB be held liable for advice provided by any and or all it's portal partners.

No responsibility for loss occasioned directly or indirectly to any person acting or refraining from acting wholly or partially upon or as a result of the material contained in this site or for any error in or omission from this publication can be accepted by the publisher or any author, editor, contributor or any company referred to herein.

16. Right to refuse services: SMB specifically reserves the right to refuse any and/or all its services to any client without giving any reason or explanation.

17. SMB Serviced, Virtual, Conference Room and Physical Office facilities can only be used for legal and moral purposes and specifically SMB automatically will not provide services for businesses engaged in the provision of pornographic, racist or pyramid type services.

18. Clients must provide copies/proofs of any and/or all material using the services and / or address / telecommunication co-ordinates provided by SMB or its partners for prior approval.

19. Right to amend terms & conditions: SMB expressly reserves the right to modify these terms and conditions at any time by making such modifications on this page of it's website to take into account changing circumstances. If services are ordered from SMB in the future, the Instructing/Paying Party is advised to revisit the Terms & Conditions pages of the website to familiarize themselves with any amendments that may have been made.

20. Disputes: In the case of a dispute, it is agreed that redress should be sought through the courts of England and Wales. It should be noted that it is the policy of SMB to always attempt to resolve disputes without court action by use of arbitration, tribunal, or other appropriate mediation process.

21. Refunds will be given at the discretion of the Company Management.

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